How can we help you?
Frequently Asked Questions
You can find the answers you want in these questions
Frequently Asked General Questions.
Where is DropshippingAgent Located?
Our head office and main warehouse are in Shenzhen, Guangdong Province. We also have a Guangzhou location (primarily used for freight forwarding) and 3PL warehouses around the world.
No we dont, unless for a special reason we have no MOQ on most cases.
Official business hours are 08:00-19:00 Monday-Saturday, Beijing time. We fulfill orders on a regular basis outside these hours except for national Chinese holidays when our couriers do not operate. We typically respond to all clients during our business hours and sometimes out of hours, although please allow up to 24 hours for a response.
Are you cheaper than Aliexpress?
Sometimes, it depends on quite a few factors. At times we be cheaper by $1 or $2, whereas some cases it will be much more expensive. Generally, we do not look to compete with Aliexpress as we offer a much better service with faster shipping, photography benefits and branding options.
Do you integrate with Shopify?
Yes, our app currently supports Shopify and Woocommerce, we also cater for other platforms. More support will be added in time.
Frequently Asked Payments Questions
What payment methods do you accept?
We currently accept
1. Alibaba Trade Assurance Payment
2. Bank Transfer
3. Wise Payment
4. Credit and Debit cards
5. Payoneer
6. Revolut
Do you offer Cash-on-delivery?
No, we will not place any orders or dispatch any products on a credit system.
Yes, every transaction has a detailed invoice which you can use to help your business look legitimate. This could be used as proof of payment.
Frequently Asked Shipping Questions
What are the shipping times to most countries?
Our shipping time depends on the target country. To most global markets we can ship in 6-12 days. For items stocked in our warehouse we can ship within 10 days.
What are the shipping times to most countries?
Yes, we only use trackable services as for any reason you specifically request untracked which is not recommended.
Can you stock products at our warehouse for faster shipping?
Of course, we extremely recommend this option for high volume sellers. There are no additional fees . This means you can stock your products in our warehouse ready for shipment with processing times reduced to within 24 hours.
As long as you have inventory, we dispatch within 24 hours and in rare cases, during very peak periods, within 48 hours. If you do not have inventory and are operating on a dropshipping basis, the average sourcing time is 2-3 days after physically receiving your payment.
Do you upload tracking numbers automatically ?
Yes, once payment is received we will upload the tracking numbers and logistics details within 24 hours.
What countries do you ship to?
We can ship worldwide.
Can I send my own products to your warehouse for you to fulfil as a 3PL provider?
Most definitely. You can buy goods through your supplier, we will only help you repack and ship out quickly.
What shipping lines do you use?
We use reliable companies Yunexpress, 4PX, Yanwen, UBI, CNE, TNT, DHL, UPS, FedEx etc.
Do you pack all different products in a single package so my customer receives 1 parcel?
Yes we do.
Frequently Asked products Questions.
Mostly products found on Aliexpress and Alibaba for as long as you provide a URL, image, or detailed specs.
Yes, we do offer both services, though they may not be ready to go for ads. Find out more about our product photography services.
Do you offer custom/branded packaging?
Yes, we offer branding and customization find out more from our Branding and customization page.
Can you recommend hot selling products?
No, we consider our customer’s privacy very seriously. Such information is confidential.
Do you offer product QC (Quality Control)?
Yes
Can you do custom card inserts?
Yes, we can print any design and almost any size you like to include in your orders with a turnaround as soon as 2 days. This can all be done via our app.
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